Dear Sharkis,
If you create a ticket, please also fill out the fields such as wallet, where the tokens are located and which wallet they should be transferred to, how many tokens you have. (The fields are there for a reason) It would make our work a lot easier. 
And read carfully the instructions befor you open a ticket!
Instructions for exchanging for the new USHARK token – Download

Please open a ticket as a guest. The login will not work.